Privacy Policy

Last updated: 20 October 2026

Who we are

RenterDIY.co.uk (“RenterDIY”, “we”, “us”) is the website operator and the controller of personal information processed for this website. For privacy questions, contact us at [email protected].

Information we collect

• Messages: if you email us, we receive the information in your message and your email address so we can respond.
• Technical and security information: our hosting provider, WordPress installation and security tools may process IP address, browser/device details, requested pages, timestamps and security events to deliver, protect and troubleshoot the site.
• Cookies and similar technologies: the site may use essential technologies for operation. Analytics, advertising, embedded content or other non-essential technologies will be used only if enabled and where required after valid consent. The site’s cookie notice and consent controls provide information about technologies in use.

Why we use information

We use message information to respond to enquiries and technical information to operate, protect and troubleshoot the website. We rely on our legitimate interests in running a secure website and responding to messages, taking account of your rights. Where processing relies on consent, you can withdraw it. We use information to meet legal obligations where required.

Who may receive information

Information may be processed by service providers that support website hosting, email, security, backups and (if enabled) analytics, advertising, embedded content or consent management. They receive information only as needed to provide their services. If a service provider processes information outside the UK, we will use any transfer mechanism and safeguards required by data protection law.

Cookies, analytics and advertising

We will explain the cookies and similar technologies actually in use through the cookie notice and consent controls. We will not enable non-essential analytics or advertising technologies that require consent before valid consent is given. If our use of these technologies changes, we will update the relevant information.

How long we keep information

We keep messages only for as long as needed to respond, manage any follow-up and meet legal or record-keeping requirements. Technical and security records are retained for the period needed to protect and troubleshoot the site, as determined with the relevant hosting and security providers. We delete or anonymise information when it is no longer needed, subject to lawful retention requirements.

Your data protection rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your personal information, object to processing, request portability, and withdraw consent where processing relies on consent. To exercise a right, contact [email protected]. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Children

This site is intended for a general audience and is not designed to collect personal information from children. Contact us if you believe a child has sent us personal information.

Changes to this notice

We may update this notice when our data practices or applicable requirements change. The date above shows when it was last revised.